Contact Us

• Please review the possible issues below:

1. Some browsers block websites from accessing your camera. Please make sure you use Google Chrome browser or 360 browser
2. Go to https://webcammictest.com/ to validate that your camera is working
3. Make sure you give the English3’s platform access to your microphone and camera. Learn how
4. Check that your antivirus isn’t blocking the access to your camera
5. If you are using a public connection to the Internet such as school/work network, there’s a change that the network administrator is blocking some TCP ports needed

• Verify that the email you used to register your account is correct and doesn’t have any errors
• Payments done via AliPay sometimes take a few hours to process. Once your payment is processed, you will be sent an email with your user account credentials

• Verify that you are inputting your information correctly
• Make sure you have enough funds in your account if paying with Credit / Debit card.
• Check with your bank to see if they blocked the transaction. Some banks require the cardholder to call first before making an international transaction over the internet
• Sometimes transactions are blocked by English3’s payment processor’s fraud detection filters by mistake. If you already tried all steps below please send an email to support@english3.com
• If you still can’t pay with any of the supported payment methods, you can also pay via Wire Transfer. Click here to get more details about this payment option

• Check your internet connection speed. It is likely that your internet speed is not fast enough. Please wait patiently for questions to download. If you have not begun the actual interview, try to find a location with a better internet connection.
• Close other windows in your browser and any apps running in the background like Messaging, Audio/Video Streaming or Cloud Storage services
• If you are in a public location, you will need to try at a time when the network is not as busy
• If you are an applicant residing in China, make sure you are logged into our Chinese server at https://elearn.yingwen3.cn

• Accidents happen so don’t panic. Please email support@english3.com and describe the problem you experienced.

• If your personal information needs to be corrected, please send an email to support@english3.com

explaining the information that needs to be adjusted

• If you didn’t receive your score report after completing your English3 Test / Interview please email us at support@english3.com

Send an email to support@english3.com. We do not offer demos for applicants.