Make sure you give the English3’s platform access to your microphone and camera. Learn how
Check that your antivirus isn’t blocking the access to your camera
If you are using a public connection to the Internet such as school/work network, there’s a change that the network administrator is blocking some TCP ports needed
I have not received my username and password
Verify that the email you used to register your account is correct and doesn’t have any errors
Payments done via AliPay sometimes take a few hours to process. Once your payment is processed, you will be sent an email with your user account credentials
I am having problems with my payment
Verify that you are inputting your information correctly
Make sure you have enough funds in your account if paying with Credit / Debit card.
Check with your bank to see if they blocked the transaction. Some banks require the cardholder to call first before making an international transaction over the internet
Sometimes transactions are blocked by English3’s payment processor’s fraud detection filters by mistake. If you already tried all steps below please send an email to [email protected]
If you still can’t pay with any of the supported payment methods, you can also pay via Wire Transfer. Click here to get more details about this payment option
My videos take too long to load
Check your internet connection speed. It is likely that your internet speed is not fast enough. Please wait patiently for questions to download. If you have not begun the actual interview, try to find a location with a better internet connection.
Close other windows in your browser and any apps running in the background like Messaging, Audio/Video Streaming or Cloud Storage services
If you are in a public location, you will need to try at a time when the network is not as busy