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Technical Support for Applicants
How can We Help You?
I can’t view myself in my camera
- Please review the possible issues below:
- Some browsers block websites from accessing your camera. Please make sure you use Google Chrome browser or 360 browser
- Go to https://webcammictest.com/ to validate that your camera is working
- Make sure you give the English3’s platform access to your microphone and camera. Learn how
- Check that your antivirus isn’t blocking the access to your camera
- If you are using a public connection to the Internet such as school/work network, there’s a change that the network administrator is blocking some TCP ports needed
I have not received my username and password
I am having problems with my payment
My videos take too long to load
My computer shutdown / I accidentally closed my Interview/Proficiency Test, what can I do?
Problems with my Score Report